Free your organisation from the complexities of niche system management with Managed Services.
Our experienced team ensures your enterprise GIS is well-architected, cloud-hosted, and continuously optimised—so you can focus on what matters most.
Service inclusions and features
Our offering goes beyond cloud and security technologies, providing your organisation with built-in scalability, minimised risk, and the following key benefits:
- Flexibility and agility
- Cost savings and predictability
- Compliance and regulatory expertise: (ISO 27001)
- Extendable support times and monitoring
Access local experts in ITIL 4 service desk to optimise your enterprise functionality, service request management, and incident and problem management.
Access free e-learning resources, or if you're interested in instructor-led training, we recommend the following courses, which can be added to your package:
Introduction to GIS using ArcGIS
ArcGIS Pro: Essential Workflows
Sharing Content to ArcGIS Enterprise
With Managed Services, you can add custom applications and get support for your deployment.
Want to learn more about Managed Services? Reach out to explore your options.
Case studies
Compare deployment patterns
Application Management |
Application Management + Cloud Hosting |
|
|---|---|---|
|
You host, we manage |
We host, we manage |
|
Application |
|
|
| Service configuration, tuning, and health checks |
✓ |
✓ |
| Server configuration and management |
✓ |
✓ |
| Application configuration, security, and patching |
✓ |
✓ |
| Stopping/starting of services |
✓ |
✓ |
| Site mode management |
✓ |
✓ |
| Certificate and application for renewed licences |
✓ |
✓ |
| Backups |
✓ |
✓ |
| User management (roles, privileges, licence allocation) |
✓ |
✓ |
| Group management (creation, retirement, settings) |
✓ |
✓ |
| Portal website configuration (admin settings, gallery groups etc.) |
✓ |
✓ |
| Item admin (reassign ownership, sharing, general settings) |
✓ |
✓ |
| Geodatabase administration and management |
✓ |
✓ |
| Custom application management |
✓ |
✓ |
Service |
|
|
| Monthly reporting and performance meetings |
✓ |
✓ |
| Dedicated service delivery manager |
✓ |
✓ |
| Annual account governance meeting |
✓ |
✓ |
| Service Desk support (extended hours) |
✓ |
✓ |
| Incident and problem management |
✓ |
✓ |
| Monitoring and event management |
✓ |
✓ |
| Service and validation testing |
✓ |
✓ |
| Release and deployment management |
✓ |
✓ |
Data sovereignty |
|
|
| Hosted exclusively in Australia |
|
✓ |
Infrastructure |
|
|
| Hosting and managing of cloud infrastructure |
|
✓ |
| Capacity and performance management |
|
✓ |
| Provisioning/Decommissioning virtual machines and other resources |
|
✓ |
| Operating system, and database licensing, and patching |
|
✓ |
| Disaster Recovery |
|
✓ |
| Network configuration |
|
✓ |
| Logging, auditing, and monitoring |
|
✓ |
| Security |
|
✓ |
| Storage Management |
|
✓ |
| Troubleshooting |
|
✓ |